One of the more enlightening discussions we had was when we went around the room and each person shared past memorable customer service experiences … good and bad.
I kept a tally of what people said. Without further ado, here is the list.
Places to avoid:
Bed, Bath & Beyond
Apparently it is a big hassle to return wedding gifts. Which is funny because, as I have observed from the one bazillion wedding showers I have attended, BB&B is, hands down, the most common place to register.
This was mine. Nine stinking years of faithful patronage and not one good customer service experience! The only one to blame for my extended history of bad Sprint experiences is myself. I’m loyal to a fault, it seems.
Their TV ads claim you can call them any time, day or night, and they’ll bend over backwards to help. According to my co-worker Mark’s last vacation report, this is not the truth.
Not that you have a lot of options when it comes to insect extermination or rodent control, but this seems like something you might want to get right the first time.
Oh, so many places I could go with this. Suffice it to say, I’ll just add “crappy customer service” as reason #3,763 I refuse to shop there.
Places to visit:
Again, according to my recently married friend, Pottery Barn is wonderful in going the extra mile to make sure you spread the word to all your engaged friends.
They might sell [R]eally [E]xpensive [I]tems, but they’ll treat you nicely as they do it!
I finally left Sprint and switched to T-Mobile. They strive to be one of the top five companies known for their good customer service in the nation, among all businesses … not just cell phone companies. So far, so good!
In my single-female-visiting-a-home-improvement-store experience, Lowe’s beats Home Depot any day of the week.
Firedog (Circuit City)
If you need any electronic equipment installed in your home, apparently Firedog is the company to call.
and my personal favorite …
Two words: “My pleasure!”
Any places you suggest I visit/avoid?